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Bug Reporting |
Before reporting a bug, please be sure it is a bug and
not a request for support (see the Support tab to
the left).
Bacula now has a Mantis bug reporting system implemented by Dan Langille and hosted on his computer. It is web based, easy to use, and we recommend you give it a try. You can submit a bug or review the list of open or closed bugs by visiting: To view the bug reports, you can login as user anonymous and password anonymous. To submit bug reports, you must create an account. You must also use a browser running a US ASCII code page or UTF-8. Some users running Win32 IE with Windows Eastern European code pages have experienced problems interfacing with the system.Most Bacula problems are questions of support, so if you are not sure if a problem you are having is a bug, see the support page on this site for links to the email lists. You should expect two things to be slightly different in our Bugs handling than many other Open Source projects. First, we unfortunately cannot supply support via that bugs database, and second, we close bugs very quickly to avoid being overwhelmed. Please don't take this personally. If you want to add a note to the bug report after it is closed, you can do so without reopening the bug. If after everything considered, you are convinced there is a bug and you have new information, you can always reopen the bug report. Information Needed in a Bug ReportFor us to respond to a bug report, we normally need the following as the minimum information, which you can enter into the appropriate fields of the bug reporting system:
In addition, we will sometimes need a copy of your Bacula configuration files (especially bacula-dir.conf). If you think it is a configuration problem, please don't hesitate to send them if necessary. |
Please read that little Bug-Report-HowTo as well. |