ITS#5476

[openldap] / doc / guide / admin / troubleshooting.sdf

diff --git a/doc/guide/admin/troubleshooting.sdf b/doc/guide/admin/troubleshooting.sdf
index 5449003aa7572f1c07c7e96d3ecd8bd4c40e1bdd..25a6572e3e3ea1372a7b8046c604ab417d0889b9 100644 (file)
--- a/doc/guide/admin/troubleshooting.sdf
+++ b/doc/guide/admin/troubleshooting.sdf
@@ -1,13 +1,15 @@
 # $OpenLDAP$
-# Copyright 2007 The OpenLDAP Foundation, All Rights Reserved.
+# Copyright 2007-2008 The OpenLDAP Foundation, All Rights Reserved.
 # COPYING RESTRICTIONS APPLY, see COPYRIGHT.
 
 H1: Troubleshooting
 
 If you're having trouble using OpenLDAP, get onto the
-OpenLDAP-Software mailing list. 
+OpenLDAP-Software mailing list, or:
 
-Browse the list archives at {{URL:http://www.openldap.org/lists/}} 
+* Browse the list archives at {{URL:http://www.openldap.org/lists/#archives}} 
+* Search the FAQ at {{URL:http://www.openldap.org/faq/}}
+* Search the Issue Tracking System at {{URL:http://www.openldap.org/its/}}
 
 Chances are the problem has been solved and explained in detail many times before.
 
@@ -16,14 +18,7 @@ H2: User or Software errors?
 More often than not, an error is caused by a configuration problem or a misunderstanding
 of what you are trying to implement and/or achieve. 
 
-Sometimes you may encounter an actual OpenLDAP bug, in which case please visit 
-our Issue Tracking system {{URL:http://www.openldap.org/its/}} and report it there, 
-providing as much information as possible.
-
-Note: Our Issue Tracking system is {{B:NOT}} for OpenLDAP {{B:Support}}, please join our
-mailing Lists: {{URL:http://www.openldap.org/lists/}} for that
-
-We will now attempt to discuss common user errors
+We will now attempt to discuss common user errors.
 
 H2: Checklist
 
@@ -31,7 +26,10 @@ The following checklist can help track down your problem. Please try to use if {
 posting to the list, or in the rare circumstances of reporting a bug.
 
 .{{S: }}
-^{{B: Is {{slapd}} running?}}
+^{{B: Use the {{slaptest}} tool to verify configurations before starting {{slapd}}}}
+
+.{{S: }}
++{{B: Verify that {{slapd}} is listening to the specified port(s) (389 and 636, generally) before trying the {{ldapsearch}}}}
 
 .{{S: }}
 +{{B: Can you issue an {{ldapsearch}}?}}
@@ -48,6 +46,25 @@ posting to the list, or in the rare circumstances of reporting a bug.
 .{{S: }}
 +{{B: Have your certificates expired?}}
 
+H2: OpenLDAP Bugs
+
+Sometimes you may encounter an actual OpenLDAP bug, in which case please visit 
+our Issue Tracking system {{URL:http://www.openldap.org/its/}} and report it.
+However, make sure it's not already a known bug or a common user problem.
+
+* bugs in historic versions of OpenLDAP will not be considered;
+* bugs in released versions that are no longer present in HEAD code, 
+either because they have been fixed or because they no longer apply, 
+will not be considered as well;
+* bugs in distributions of OpenLDAP software that are not related to the 
+software as provided by OpenLDAP will not be considered; in those cases please 
+refer to the distributor.
+
+Note: Our Issue Tracking system is {{B:NOT}} for OpenLDAP {{B:Support}}, please join our
+mailing Lists: {{URL:http://www.openldap.org/lists/}} for that.
+
+The information you should provide in your bug report is discussed in our FAQ-O-MATIC at
+{{URL:http://www.openldap.org/faq/data/cache/59.html}}
 
 H2: 3rd party software error
 
@@ -60,9 +77,9 @@ the general LDAP forum for non-commercial discussions and information relating t
 
 H2: How to contact the OpenLDAP Project
 
-- Mailing Lists: {{URL:http://www.openldap.org/lists/}}
-- Project: {{URL: http://www.openldap.org/project/}}
-- Issue Tracking: {{URL:http://www.openldap.org/its/}}
+* Mailing Lists: {{URL:http://www.openldap.org/lists/}}
+* Project: {{URL: http://www.openldap.org/project/}}
+* Issue Tracking: {{URL:http://www.openldap.org/its/}}
 
 
 H2: How to present your problem
@@ -70,6 +87,14 @@ H2: How to present your problem
 
 H2: Debugging {{slapd}}(8)
 
+After reading through the above sections and before e-mailing the OpenLDAP lists, you
+might want to try out some of the following to track down the cause of your problems:
+
+* Loglevel stats (256) is generally a good first loglevel to try for getting 
+  information useful to list members on issues
+* Running {{slapd -d -1}} can often track down fairly simple issues, such as 
+  missing schemas and incorrect file permissions for the {{slapd}} user to things like certs
+* Check your logs for errors, as discussed at {{URL:http://www.openldap.org/faq/data/cache/358.html}}
 
 H2: Commercial Support