Sync with HEAD

[openldap] / doc / guide / admin / troubleshooting.sdf

diff --git a/doc/guide/admin/troubleshooting.sdf b/doc/guide/admin/troubleshooting.sdf
index 18544c7fa4079e48b01d33d88e96937c358575d4..43d77c3d89e14249a5d573ae3db69a7673032a4f 100644 (file)
--- a/doc/guide/admin/troubleshooting.sdf
+++ b/doc/guide/admin/troubleshooting.sdf
@@ -5,9 +5,11 @@
 H1: Troubleshooting
 
 If you're having trouble using OpenLDAP, get onto the
-OpenLDAP-Software mailing list. 
+OpenLDAP-Software mailing list, or:
 
-Browse the list archives at {{URL:http://www.openldap.org/lists/}} 
+* Browse the list archives at {{URL:http://www.openldap.org/lists/#archives}} 
+* Search the FAQ at {{URL:http://www.openldap.org/faq/}}
+* Search the Issue Tracking System at {{URL:http://www.openldap.org/its/}}
 
 Chances are the problem has been solved and explained in detail many times before.
 
@@ -16,14 +18,7 @@ H2: User or Software errors?
 More often than not, an error is caused by a configuration problem or a misunderstanding
 of what you are trying to implement and/or achieve. 
 
-Sometimes you may encounter an actual OpenLDAP bug, in which case please visit 
-our Issue Tracking system {{URL:http://www.openldap.org/its/}} and report it there, 
-providing as much information as possible.
-
-Note: Our Issue Tracking system is {{B:NOT}} for OpenLDAP {{B:Support}}, please join our
-mailing Lists: {{URL:http://www.openldap.org/lists/}} for that
-
-We will now attempt to discuss common user errors
+We will now attempt to discuss common user errors.
 
 H2: Checklist
 
@@ -51,6 +46,25 @@ posting to the list, or in the rare circumstances of reporting a bug.
 .{{S: }}
 +{{B: Have your certificates expired?}}
 
+H2: OpenLDAP Bugs
+
+Sometimes you may encounter an actual OpenLDAP bug, in which case please visit 
+our Issue Tracking system {{URL:http://www.openldap.org/its/}} and report it.
+However, make sure it's not already a known bug or a common user problem.
+
+* bugs in historic versions of OpenLDAP will not be considered;
+* bugs in released versions that are no longer present in HEAD code, 
+either because they have been fixed or because they no longer apply, 
+will not be considered as well;
+* bugs in distributions of OpenLDAP software that are not related to the 
+software as provided by OpenLDAP will not be considered; in those cases please 
+refer to the distributor.
+
+Note: Our Issue Tracking system is {{B:NOT}} for OpenLDAP {{B:Support}}, please join our
+mailing Lists: {{URL:http://www.openldap.org/lists/}} for that.
+
+The information you should provide in your bug report is discussed in our FAQ-O-MATIC at
+{{URL:http://www.openldap.org/faq/data/cache/59.html}}
 
 H2: 3rd party software error
 
@@ -80,6 +94,7 @@ might want to try out some of the following to track down the cause of your prob
   information useful to list members on issues
 * Running {{slapd -d -1}} can often track down fairly simple issues, such as 
   missing schemas and incorrect file permissions for the {{slapd}} user to things like certs
+* Check your logs for errors, as discussed at {{URL:http://www.openldap.org/faq/data/cache/358.html}}
 
 H2: Commercial Support