# $OpenLDAP$
-# Copyright 2007 The OpenLDAP Foundation, All Rights Reserved.
+# Copyright 2007-2011 The OpenLDAP Foundation, All Rights Reserved.
# COPYING RESTRICTIONS APPLY, see COPYRIGHT.
H1: Troubleshooting
If you're having trouble using OpenLDAP, get onto the
-OpenLDAP-Software mailing list.
+OpenLDAP-Software mailing list, or:
-Browse the list archives at {{URL:http://www.openldap.org/lists/}}
+* Browse the list archives at {{URL:http://www.openldap.org/lists/#archives}}
+* Search the FAQ at {{URL:http://www.openldap.org/faq/}}
+* Search the Issue Tracking System at {{URL:http://www.openldap.org/its/}}
Chances are the problem has been solved and explained in detail many times before.
More often than not, an error is caused by a configuration problem or a misunderstanding
of what you are trying to implement and/or achieve.
-Sometimes you may encounter an actual OpenLDAP bug, in which case please visit
-our Issue Tracking system {{URL:http://www.openldap.org/its/}} and report it there,
-providing as much information as possible.
-
-Note: Our Issue Tracking system is {{B:NOT}} for OpenLDAP {{B:Support}}, please join our
-mailing Lists: {{URL:http://www.openldap.org/lists/}} for that
-
We will now attempt to discuss common user errors.
H2: Checklist
.{{S: }}
+{{B: Have your certificates expired?}}
+H2: OpenLDAP Bugs
+
+Sometimes you may encounter an actual OpenLDAP bug, in which case please visit
+our Issue Tracking system {{URL:http://www.openldap.org/its/}} and report it.
+However, make sure it's not already a known bug or a common user problem.
+
+* bugs in historic versions of OpenLDAP will not be considered;
+* bugs in released versions that are no longer present in HEAD code,
+either because they have been fixed or because they no longer apply,
+will not be considered as well;
+* bugs in distributions of OpenLDAP software that are not related to the
+software as provided by OpenLDAP will not be considered; in those cases please
+refer to the distributor.
+
+Note: Our Issue Tracking system is {{B:NOT}} for OpenLDAP {{B:Support}}, please join our
+mailing Lists: {{URL:http://www.openldap.org/lists/}} for that.
+
+The information you should provide in your bug report is discussed in our FAQ-O-MATIC at
+{{URL:http://www.openldap.org/faq/data/cache/59.html}}
H2: 3rd party software error
After reading through the above sections and before e-mailing the OpenLDAP lists, you
might want to try out some of the following to track down the cause of your problems:
-* Loglevel 256 is generally a good first loglevel to try for getting
+* Loglevel stats (256) is generally a good first loglevel to try for getting
information useful to list members on issues
* Running {{slapd -d -1}} can often track down fairly simple issues, such as
missing schemas and incorrect file permissions for the {{slapd}} user to things like certs
+* Check your logs for errors, as discussed at {{URL:http://www.openldap.org/faq/data/cache/358.html}}
H2: Commercial Support