Update

diff --git a/docs/home-page/en/pages/professional.php b/docs/home-page/en/pages/professional.php
index 990ba2960b6e830b09a1a27f66d5988fc1d7e619..e0b4e6f365120b6a8eb15772140e645603ae8449 100644 (file)
--- a/docs/home-page/en/pages/professional.php
+++ b/docs/home-page/en/pages/professional.php
@@ -5,7 +5,56 @@
        Professional Support for Bacula
     </td>
 </tr>
+
+<tr>
+    <td class="content">
+    In October 2008, <a
+    href="http://www.baculasystems.com">Bacula Systems SA</a>,
+    the professional support organization specifically for Bacula
+    was announced.  You can access the official press release 
+    <a href="http://www.baculasystems.com/eng/About-us/Recent-news/Bacula-Systems-launches">
+    here.</a><br><br>
+
+    I (Kern) am the chairman and CTO of Bacula Systems, so I can personally
+    vouch for the quality of support it provides. For those who are interested
+    in why there is a need for Bacula Systems along side the Bacula Open Source
+    community, please read my
+    <a href="http://www.baculasystems.com/eng/About-us/Recent-news/Kern-Sibbald-s-letter-to-the-Community">
+    Letter to the community</a>.<br><br>
+
+    Bacula Systems' goal is to offer subscriptions, training, and consulting
+    services for all levels of Bacula users by working with and through
+    qualified Bacula Systems Partners who are knowledgeable and close 
+    to the customer.
+</tr>
+<tr>
+   <td class="content">
+   <table align="left">
+      <tr> <td colspan="3"><hr></td>
+      <tr> <td colspan="3"><img src="/images/spacer.gif" width="50px" height="25px"></td> </tr>
+      <tr>
+              <td style="font-weight: bold">
+                      Bacula Systems SA
+              </td>
+              <td><img src="/images/spacer.gif" width="50px" height="1px"></td>
+              <td>
+                 <a href="mailto:supportNOSPAM@baculasystems.com">Bacula Systems SA</a><br>
+                 Rue Galil&eacute;e 15<br>
+                 CH-1400 Yverdon-les-Bains, Switzerland<br>
+                 +33 +41 24 420 7890<br>
+                 <br>
+                 <a href="http://www.baculasystems.com">http://www.baculasystems.com</a>
+              </td>
+      </tr>
+   </table>
+   </td>
+</tr>
+
+
 <tr>
+      <tr> <td colspan="3"><img src="/images/spacer.gif" width="50px" height="25px"></td> </tr>
+      <tr> <td colspan="3"><hr></td>
+      <tr> <td colspan="3"><img src="/images/spacer.gif" width="50px" height="25px"></td> </tr>
     <td class="content">
        The following people are independent contractors. Each has worked
        with Bacula, and we are pleased to list their names here as a service, but
@@ -383,7 +432,7 @@
                  <a href="mailto:serviceNOSPAM@muellerit.ch">m&uuml;ller it gmbh</a><br>
                  Hagenholzstrasse 76<br>
                  8050 Z&uuml;rich
-                Schweiz
+                 Schweiz
                  <br>
                  Telephone +41 (0)43 536 49 75<br>
                  Skype mueller.it.gmbh

diff --git a/docs/home-page/en/pages/support.php b/docs/home-page/en/pages/support.php
index 64b1c40711bf5ec9f93a06e4509cdbf13db8643a..bf8f109213a79c04ba596d122d4dcb805cde2506 100644 (file)
--- a/docs/home-page/en/pages/support.php
+++ b/docs/home-page/en/pages/support.php
@@ -6,7 +6,11 @@
 <tr>
    <td class="content">
 
-   Please keep in mind that we are not getting paid for this.
+   If you need professional support, please see the professional support
+   page of this site at: <a href="http://www.bacula.org/en/?page=professional">
+   http://www.bacula.org/en/?page=professional</a>.<br>
+
+   <p>Please keep in mind that we are not getting paid for this.
    Nevertheless, our desire is to see as many people using
    <b>Bacula</b> as possible. So we are very willing to
    provide a reasonable level of email support.
@@ -20,7 +24,8 @@
    Also, if you are using Bacula in production, we highly recommend
    subscribing to the bugs database at: <a href="http://bugs.bacula.org">
    http://bugs.bacula.org</a> to keep informed of problems and 
-   patches.
+   patches. However, please do not submit support requests to the
+   bugs database.
 
    <p>For support, send an email to
    <b>bacula-users at lists.sourceforge.net</b>, and if you are
@@ -52,16 +57,18 @@
    the list. If you <em>really</em> have something confidential,
    please clearly indicate it.</p>
 
-   <p>If you send a bug report or minor enhancement request because of a
-   problem to the bacula-devel list, and you do not provide the information
+   <p>Please do not send general support requests to the bacula-devel list.
+   You may send a preliminary bug question, a development question,  
+   or minor enhancement request to the bacula-devel list.  If 
+   you do not provide the information
    requested below, particularly the Bacula version, it is <b>very</b>
    frustrating for us, because it is quite often the case that your problem is
-   version dependent, and likely already fixed.  In such case, we will note
+   version dependent, and possibly already fixed.  In such case, we will note
    the problem, but you will be unlikely to get a response, especially if we
    are busy, because it forces us to first ask you what version you are using
    (or other information), then deal with your response, thus doubling the
    time for us.  If we do ask you for information, please include <b>all</b>
-   the previous correspondence in each email, otherwise you force us to search
+   the previous correspondence in each email, to avoid us having to search
    the archives to find what you previously wrote.  In short, if you want a
    response, please see &quot;Information Needed&quot; below.