<div class="menuHead"> Support </div>
<div class="menuItem">
<ul class="menuitem">
- <li class="menuItem"> <a href="<? echo $spath ?>/?page=maillists"> Maillists </a> </li>
+ <li class="menuItem"> <a href="<? echo $spath ?>/?page=maillists"> Email Lists </a> </li>
<li class="menuItem"> <a href="<? echo $spath ?>/?page=bugs"> Bug Reports </a> </li>
<li class="menuItem"> <a href="<? echo $spath ?>/?page=support"> Where & How </a> </li>
<li class="menuItem"> <a href="<? echo $spath ?>/?page=professional"> Professional </a></li>
<? require_once("inc/header.php"); ?>
<table>
<tr>
- <td class="contentTopic">
- Bug Reporting
- </td>
+ <td class="contentTopic">
+ Bug Reporting
+ </td>
</tr>
<tr>
- <td class="content">
- Before reporting a bug, please be sure it is a bug and
- not a request for support (see the Support tab to
- the left).
- Bacula now has a bug reporting system
- implemented by Dan Langille and hosted on his computer. It is web based,
- easy to use, and we recommend you give it a try. You can submit a bug
- or review the list of open or closed bugs by visiting:
+ <td class="content">
+ Before reporting a bug, please be sure it is a bug and
+ not a request for support (see the Support tab to
+ the left).
+ <p>
+ Bacula now has a bug reporting system
+ implemented by Dan Langille and hosted on his computer. It is web based,
+ easy to use, and we recommend you give it a try. You can submit a bug
+ or review the list of open or closed bugs by visiting:
<p style="text-align: center; font-size: 24px">
- <a href="http://bugs.bacula.org">http://bugs.bacula.org</a>
+
<a href="http://bugs.bacula.org">http://bugs.bacula.org</a>
</p>
+To view the bug reports, you can login as user <b>anonymous</b>
+and password <b>anonymous</b>.
+
+To submit bug reports, you must create an account.
+
<p>
-Most Bacula problems are questions of support, so
-if you are not sure if a problem you are having is
-a bug, please send an email to <b>bacula-users at lists.sourceforge.net</b>.
-The previous address was modified to prevent easy use by spammers. To use it,
-you must replace the <b>at</b> with an @ symbol. You do not need
-to be subscribed to the list to post to it. If you do not get an answer,
-then try reporting a bug, but please do not enter support requests in
-the bug database.
+Most Bacula problems are questions of support, so if you are not
+sure if a problem you are having is a bug, see the support page
+on this site for links to the email lists.
+
<h3>Information Needed</h3>
For us to respond to a bug report, we normally need the following
as the minimum information, which you can enter into the appropriate
to send them if necessary.</td>
</tr>
<tr>
- <td style="font-size: 14px; padding: 0px 20px 0px 20px">
-
Please read that little Bug-Report-<a href="http://www.chiark.greenend.org.uk/~sgtatham/bugs.html">HowTo</a> as well.
- </td>
+ <td style="font-size: 14px; padding: 0px 20px 0px 20px">
+ Please read that little Bug-Report-<a href="http://www.chiark.greenend.org.uk/~sgtatham/bugs.html">HowTo</a> as well.
+ </td>
</tr>
</table>
<? require_once("inc/header.php"); ?>
<table>
<tr>
- <td class="contentTopic">
- Bacula® - The Network Backup Solution
- </td>
+ <td class="contentTopic">
+ Bacula® - The Network Backup Solution
+ </td>
</tr>
<tr>
<td class="content">
- <b>Bacula</b> is a set of computer programs that permit you
- (or the system administrator) to manage backup, recovery, and
- verification of computer data across a network of computers of different kinds.<br>
- <br>
- In technical terms, it is a <b>network based backup program</b>.<br>
- <br>
- Bacula is relatively easy
- to use and efficient, while offering many advanced storage
- management features that make it easy to find and recover
- lost or damaged files.<br>
- <br>
- Most of the <b>Bacula</b> source code has been released under the <b>GPL</b> version 2 license.
- See the License page for more details.<br>
- <br>
- Under Documentation in the menu to the left, HTML, PDF, and TGZ
- refer to the latest <b>released</b> Bacula source code. The
- devel link to the right of the HTML and PDF refer to the most current
- documentation for the development code in the Source Forge CVS.
- This development version of the manual typically has more documentation,
- but may also document features that are not in the released version.
- The Developer's Guide link presents important information for users who want
- to contribute to the Bacula project.
- <br>
- Bacula is Hosted on SourceForge at
- <a href="http://sourceforge.net/projects/bacula"> http://sourceforge.net/projects/bacula </a>
- where you can find out more about the project.<br>
- <br>
- You may also use the links on the left side of this page for more information.
- In particular, <b>Current Downloads</b> takes you to the currently
- available downloads, and <b>All Downloads</b> takes you to a list
- of all files ever released to SourceForge.
+ <b>Bacula</b> is a set of computer programs that permit you
+ (or the system administrator) to manage backup, recovery,
+ and verification of computer data across a network of
+ computers of different kinds.<br>
+
+ <br>
+ In technical terms, it is a <b>network based backup program</b>.<br>
+
+ <br>
+ Bacula is relatively easy to use and efficient, while
+ offering many advanced storage management features that make
+ it easy to find and recover lost or damaged files.<br>
+
+ <br>
+ Most of the <b>Bacula</b> source code has been released
+ under a slightly modified version of the <b>GPL</b> version
+ 2 license. If you wish additional details, please follow
+ the License link to your left.<br>
+
+ <br>The Documentation link takes you to a page where you
+ can access all the available Bacula documentation (HTML,
+ PDF, and TGZ) both for the officially released version
+ and for the current code under development in the Source
+ Forge CVS. The development version of the manual typically has
+ more documentation, but may also document new features that are
+ not in the released version. The Developer's Guide
+ presents important information for users who want to
+ contribute to the Bacula project.<br>
+
+ <br> Bacula is Hosted on
+ SourceForge at <a href="http://sourceforge.net/projects/bacula">
+ http://sourceforge.net/projects/bacula </a> where you can
+ download the software.<br> <br> You may also use
+ the links on the left side of this page for more
+ information. In particular, Current Files link takes
+ you to the currently available downloads, and the All
+ Downloads link takes you to a list of all files ever
+ released to SourceForge.
</td>
</tr>
</table>
from other users. The volume on this list is generally
moderate, but can vary. All users are encouraged to subscribe
and to participate.
-Although you are not required to be subscribed to send
-a message to this list, it is recommended.
+Due to the increasing volume of spam, you must be subscribed
+before you can send email to this list.
To subscribe follow the instructions at:
<a href="http://lists.sourceforge.net/lists/listinfo/bacula-users">Bacula Users List Subscription/Unsubscription/Modification</a>.
<p>
<? require_once("inc/header.php"); ?>
<table>
<tr>
- <td class="contentTopic">
- Support for Bacula
- </td>
+ <td class="contentTopic">
+ Support for Bacula
+ </td>
</tr>
<tr>
- <td class="content">
+ <td class="content">
- Please keep in mind that we are not getting paid for this.
- Nevertheless, our desire is to see as many people using
- <b>Bacula</b> as possible. So we are very willing to
- provide a reasonable level of email support.
+ Please keep in mind that we are not getting paid for this.
+ Nevertheless, our desire is to see as many people using
+ <b>Bacula</b> as possible. So we are very willing to
+ provide a reasonable level of email support.
- <p>Before asking for help, it could be useful to check against the
- email archive as often solution to your problem has been discussed
- or a patch has been released. Please see:
- <a href="http://news.gmane.org/search.php?match=bacula">
- http://news.gmane.org/search.php?match=bacula</a>.
- <p>For support, send an email to
- <b>bacula-users at lists.sourceforge.net</b>, and if you are
- specific enough, some kind Bacula user will help you. The
- previous address was modified to prevent easy use by spammers.
- To use it, you must replace the <b>at</b> with an @ symbol. You
- don't need to be subscribed to the list to send an email to it.
- The users constantly monitor this list and will generally provide
- support. Please see <b>Information Needed</b> below for what to
- include in your support request. If you don't supply the necessary
- information, it will take longer to respond to your request, and
- users may be afraid to try to respond,
- if your request is too complicated and not well formulated.
- <p>I (Kern) get a number of "off-list" emails sent
- directly to me. Please always copy the appropriate list, if you
- do not copy the list, I may not answer you, or I will answer by copying
- the list. If you <em>really</em> have something confidential,
- please clearly indicate it.</p>
+ <p>Before asking for help, it could be useful to check against the
+ email archive as often solution to your problem has been discussed
+ or a patch has been released. Please see:
+ <a href="http://news.gmane.org/search.php?match=bacula">
+ http://news.gmane.org/search.php?match=bacula</a>.
- <p>If you are looking for live-suppport you might check out our irc-channel
- in the <a href="http://www.freenode.net">Freenode</a> net, called #bacula.
+ <p>For support, send an email to
+ <b>bacula-users at lists.sourceforge.net</b>, and if you are
+ specific enough, some kind Bacula user will help you. The
+ previous address was modified to prevent easy use by spammers.
+ To use it, you must replace the <b>at</b> with an @ symbol. Due
+ to the increasing volumes of spam on the list, you must
+ be subscribed to it to be able to send and email to it. The
+ link to your left entitled <b>Email Lists</b> provides links
+ to where you can subscribe to each of the Bacula email lists.
+
+ The users constantly monitor this list and will generally provide
+ support. Please see <b>Information Needed</b> below for what to
+ include in your support request. If you don't supply the necessary
+ information, it will take longer to respond to your request, and
+ users may be afraid to try to respond,
+ if your request is too complicated or not well formulated.
- </td>
+
+ <p>I (Kern) get a number of "off-list" emails sent
+ directly to me. Unfortunately, I am no longer able to provide
+ direct user support. However, I do read all the email sent and
+ occasionally provide a tip or two. If you do send email to me,
+ please always copy the appropriate list, if you
+ do not copy the list, I may not answer you, or I will answer by copying
+ the list. If you <em>really</em> have something confidential,
+ please clearly indicate it.</p>
+
+ <p>If you are looking for live-suppport you might check out our irc-channel
+ in the <a href="http://www.freenode.net">Freenode</a> net, called #bacula.
+
+ </td>
</tr>
</table>
<? require_once("inc/footer.php"); ?>
html:
@echo "Making html"
# If you turn on the following, it aborts after a "make clean"
-# @./translate_images.pl --from_meaningful_names bacula.html
+ @./translate_images.pl --from_meaningful_names bacula.html
@cp -fp ${IMAGES}/*.eps .
latex2html -white -no_subdir -split 0 -toc_stars -white -notransparent \
-init_file latex2html-init.pl bacula >/dev/null
@mkdir -p bacula
@cp -f imagename_translations bacula
# If you turn on the following, it aborts after a "make clean"
-# @./translate_images.pl --from_meaningful_names bacula/Bacula_Users_Guide.html
+ @./translate_images.pl --from_meaningful_names bacula/Bacula_Users_Guide.html
@rm -rf bacula/*.html
@cp -fp ${IMAGES}/*.eps .
@rm -f next.eps next.png prev.eps prev.png up.eps up.png
\end{enumerate}
\label{AuthorizationErrors}
-
\item [I'm Getting Authorization Errors. What is Going On? ]
\index[general]{I'm Getting Authorization Errors. What is Going On? }
For security reasons, Bacula requires that both the File daemon and the
the corresponding change in the Storage daemon's and in the File daemon's
configuration files.
- During the authorization process, the Storage daemon and File daemon also
- require that the Director authenticates itself, so both ends require the other
- to have the correct name and password.
-
- If you have edited the conf files and modified any name or any password, and
- you are getting authentication errors, then your best bet is to go back to
- the original conf files generated by the Bacula installation process. Make
- only the absolutely necessary modifications to these files -- e.g. add the
- correct email address. Then follow the instructions in the
- \ilink{ Running Bacula}{_ChapterStart1} chapter of this manual. You
- will run a backup to disk and a restore. Only when that works, should you
- begin customization of the conf files.
-
- Another reason that you can get authentication errors is if you are running
- Multiple Concurrent Jobs in the Director, but you have not set them in the
- File daemon or the Storage daemon. Once you reach their limit, they will
- reject the connection producing authentication (or connection) errors.
-
- If you are having problems connecting to a Windows machine that previously
- worked, you might try restarting the Bacula service since Windows frequently
- encounters networking connection problems.
-
- Here is a picture that indicates what names/passwords in which files/Resources
- must match up:
+ During the authorization process, the Storage daemon and File daemon
+ also require that the Director authenticates itself, so both ends
+ require the other to have the correct name and password.
+
+ If you have edited the conf files and modified any name or any password,
+ and you are getting authentication errors, then your best bet is to go
+ back to the original conf files generated by the Bacula installation
+ process. Make only the absolutely necessary modifications to these
+ files -- e.g. add the correct email address. Then follow the
+ instructions in the \ilink{ Running Bacula}{_ChapterStart1} chapter of
+ this manual. You will run a backup to disk and a restore. Only when
+ that works, should you begin customization of the conf files.
+
+ Another reason that you can get authentication errors is if you are
+ running Multiple Concurrent Jobs in the Director, but you have not set
+ them in the File daemon or the Storage daemon. Once you reach their
+ limit, they will reject the connection producing authentication (or
+ connection) errors.
+
+ If you are having problems connecting to a Windows machine that
+ previously worked, you might try restarting the Bacula service since
+ Windows frequently encounters networking connection problems.
+
+ Some users report that authentication fails if there is not a proper
+ reverse DNS lookup entry for the machine. This seems to be a
+ requirement of gethostbyname(), which is what Bacula uses to translate
+ names into IP addresses. If you cannot add a reverse DNS entry, or you
+ don't know how to do so, you can avoid the problem by specifying an IP
+ address rather than a machine name in the appropriate Bacula conf file.
+
+ Here is a picture that indicates what names/passwords in which
+ files/Resources must match up:
\includegraphics{./Conf-Diagram.eps}
\item {\bf cd} to the directory containing the source code.
\item ./configure (with appropriate options as described below)
\item Check the output of ./configure very carefully, especially the Install
- binaries and Install config files directories. If they are not correct,
+ binaries and Install config directories. If they are not correct,
please rerun ./configure until they are. The output from ./configure is
stored in {\bf config.out} and can be re-displayed at any time without
rerunning the ./configure by doing {\bf cat config.out}.
so that you are sure to start from scratch and not have a mixture of the two
options. This is because ./configure caches much of the information. The {\bf
-make distclean} is also critical if you move the source file from one
+make distclean} is also critical if you move the source dirctory from one
machine to another. If the {\bf make distclean} fails, just ignore it and
continue on.
\item make
standard locations. This option affects the Bacula build. In specifying your
restrictions in the {\bf /etc/hosts.allow} or {\bf /etc/hosts.deny} files, do
not use the {\bf twist} option (hosts\_options(5)) or the Bacula process will
- be terminated.
+ be terminated. Note, when setting up your {\bf /etc/hosts.allow}
+ or {\bf /etc/hosts.deny}, you must identify the Bacula daemon in
+ question with the name you give it in your conf file rather than the
+ name of the executable.
For more information on configuring and testing TCP wrappers, please see the
\ilink{Configuring and Testing TCP Wrappers}{wrappers} section
probably do it with VC Studio only. If you wish to build the Win32 File daemon
from the source, you will need Microsoft C++ version 6.0 or greater. In Bacula
prior to version 1.33, CYGWIN was used. Details for building it are in the
-README file of the src/win32 directory.
+README.win32 file of the src/win32 directory.
Note, although most parts of Bacula build on Windows systems, the only part
that we have tested and used is the File daemon.
fd
gnome-console
gnome-console.conf
-lymake_bacula_tables
+make_bacula_tables
make_catalog_backup
make_mysql_tables
mtx-changer
\addcontentsline{toc}{subsection}{Tips for Resolving Problems}
\label{CannotRestore}
-
\subsubsection*{Bacula Saves But Cannot Restore Files}
\index[general]{Files!Bacula Saves But Cannot Restore }
\index[general]{Bacula Saves But Cannot Restore Files }
tested).
\end{enumerate}
-\label{opendevice}
+If you are getting error messages such as:
+\footnotesize
+\begin{verbatim}
+Volume data error at 0:0!
+Block checksum mismatch in block=0 len=32625 calc=345678 blk=123456
+\end{verbatim}
+\normalsize
+You are getting tape read errors, and this is most likely due to
+one of the following things:
+\begin{enumerate}
+\item An old or bad tape.
+\item A dirty drive that needs cleaning (particularly for DDS drives).
+\item A loose SCSI cable.
+\item Old firmware in your drive. Make sure you have the latest firmware
+ loaded.
+\item Computer memory errors.
+\item Over-clocking your CPU.
+\item A bad SCSI card.
+\end{enumerate}
+
+
+\label{opendevice}
\subsubsection*{Bacula Cannot Open the Device}
\index[general]{Device!Bacula Cannot Open the }
\index[general]{Bacula Cannot Open the Device }
projects / bacula / docs / commitdiff