Updates

diff --git a/docs/home-page/pages/makedonation.php b/docs/home-page/pages/makedonation.php
index cd315f35cd74a06fc0e8b864e203ff9350fdf52e..c488bbb22cc0866a7a3e1ca5773af4e7980823b8 100644 (file)
--- a/docs/home-page/pages/makedonation.php
+++ b/docs/home-page/pages/makedonation.php
@@ -24,16 +24,18 @@
     cost.
 
     For example, since beginning work on the Bacula project in
-    January 2000 until now (October 2005), I (Kern) have spent
+    January 2000 until now (August 2006), I (Kern) have spent
     approximately $8000 per year for computers, tape drives,
     communications expenses, electricity, software licenses, and
     other expenses.  I am not complaining and am pleased to have
     been able to afford these expenditures.  In addition, have no
-    desire to have them reimbursed.
+    desire to have my past expenses reimbursed.
 
     Bacula is now a fairly mature product, and to ensure its long
     term survival, I believe it is time that Bacula begins to
-    stand on its own, both financially and for the development.
+    stand on its own, both financially and for the development, 
+    which is why we began accepting donations or project support
+    in November 2005.
     <p>
     There are ways you can contribute to the Bacula
     project, some of which are: ideas, user support,
@@ -46,8 +48,8 @@
     It is now possible for you to contribute financial aid
     the Bacula project.  All funds collected will be used to help
     further the Bacula project by covering out of pocket expenses
-    incurred by the project (no salaries).  Examples are,
-    hardware, software licenses (yes Micro$oft), and possibly a
+    incurred by the project (no salaries).  Examples are, administrative
+    fees, hardware, software licenses (yes Micro$oft), and possibly a
     portion of travel/conference expenses.
 
     <p>
@@ -56,11 +58,15 @@
     <p>
     If you are a government or for-profit corporation and cannot
     make &quot;donations&quot;, please consider paying a (non-obligatory)
-    binary license fee for any Bacula built binaries that you download. 
+    binary license fee for any Bacula built binaries that you download.
     By making these pre-built, pre-tested binaries available, we are
     providing users who download them with an extra service, which merits
     careful consideration for making a contribution or paying a 
     &quot;license fee&quot;.
+    <p>
+    If you are a corporation and cannot make donations and don't want
+    to pay a binary license fee, you can request an invoice for
+    Bacula Project development.  Please see below for how to do this.
 
     <p>
     To make a contribution, please click on the donate button at
@@ -76,6 +82,17 @@
     name to appear on the invoice as well as the mailing address, the amount
     you want to contribute, and the project you are supporting (or simply
     Bacula development).
+
+    <p>
+    The Bacula web site has a &quot;Donations Received&quot; page where
+    you can have your company name, your name, and the amount (or any
+    combination of those) listed. You must explicitly request to be listed. 
+    Do so by sending an email to: kern at sibbald dot com after you have
+    made the payment.
+
+    <p>Although there is one link to our ISP, who we thank for providing the
+    hosting service, we do not provide any links to other sites other than
+    on the Professional page.
                                     
 <p>
 </tr>

diff --git a/docs/home-page/pages/support.php b/docs/home-page/pages/support.php
index 00b0d67ccdcde41789b8e2eeb76d000d2593bec2..af9108b97e088e55a197c5b487126a85f20090b4 100644 (file)
--- a/docs/home-page/pages/support.php
+++ b/docs/home-page/pages/support.php
@@ -44,6 +44,19 @@
    the list. If you <em>really</em> have something confidential,
    please clearly indicate it.</p>
 
+   <p>If you send a bug report or minor enhancement request because of a
+   problem to the bacula-devel list, and you do not provide the information
+   requested below, particularly the Bacula version, it is <b>very</b>
+   frustrating for us, because it is quite often the case that your problem is
+   version dependent, and likely already fixed.  In such case, we will note
+   the problem, but you will be unlikely to get a response, especially if we
+   are busy, because it forces us to first ask you what version you are using
+   (or other information), then deal with your response, thus doubling the
+   time for us.  If we do ask you for information, please include <b>all</b>
+   the previous correspondence in each email, otherwise you force us to search
+   the archives to find what you previously wrote.  In short, if you want a
+   response, please see &quot;Information Needed&quot; below.
+
    <p>If you are looking for live-support you might check out our irc-channel
    in the <a href="http://www.freenode.net">Freenode</a> net, called #bacula.
 
@@ -57,6 +70,9 @@ fields of the bug reporting system:
 <li>A <a href="http://www.chiark.greenend.org.uk/~sgtatham/bugs.html">clear and concise</a> description of the problem</li>
 <li>If you say &quot;it crashes&quot;, &quot;it doesn't work&quot; or something
   similar, you should include some output from Bacula that shows this.</li>
+<li>If we respond to your email, and you answer, possibly supplying more
+  information, please be sure to include the <b>full</b> text of previous
+  emails so that we have all the information in one place.</li>
 </ul>
 If you are having tape problems, please include:
 <ul>