</tr>
<tr>
<td class="content">
- Before reporting a bug, please be sure it is a bug and
- not a request for support (see the Support tab to
- the left).
- <p>
- Bacula now has a Mantis bug reporting system
- implemented by Dan Langille and hosted on his computer. It is web based,
- easy to use, and we recommend you give it a try. However, before
- visiting our bugs database, please carefully read the following:
+Before reporting a bug, please be sure it is a bug and
+not a request for support or a feature request (see the menu
+bar at the left of this page).
+
+<p>Bugs are resolved by volunteer Bacula developers (and the
+community at large). If you have a high priority for your bug or
+need professional help, please see the
+ <a href="http://www.bacula.org/en/?page=professional">
+Professional Services</a> page of this website.
+
+<p>Bacula now has a Mantis bug reporting system
+implemented by Dan Langille and hosted on his computer. It is web based,
+easy to use, and we recommend you give it a try. However, before
+visiting our bugs database, please carefully read the following:
To view the bug reports, you can login as user <b>anonymous</b> and
<tr>
<td class="content">
-In the past, users informally submitted feature requests by email, and
-I (Kern) collected them, then once a version was released, I would publish the
+<h2>Funded Development</h2>
+Now that <a href="http://www.baculasystems.com">Bacula Systems SA</a> exists,
+it is possible to sponsor funded development projects. This is a contractual
+relationship where the Bacula Systems developers agree to implement
+a specific project within a specific time frame. All code that is developed
+by Bacula Systems developers, goes into the Bacula community source
+repository, so is available for everyone to use.
+
+<h2>Community Development</h2>
+If you are not interested in sponsoring a development project, you can
+nevertheless submit a feature request to have a favorite feature
+implemented (and even submit your own patch for it).
+
+<p>In the past, users informally submitted feature requests by email, and
+we collected them, then once a version was released, we would publish the
list for users to vote on.
<p>
Now that Bacula has become a bigger project, this process has been
currently approved projects and their status.
<p>
The best time to submit a Feature Request is just after a release when
-I officially request feature requests for the next version. The worst
+we officially request feature requests for the next version. The worst
time to submit a feature request is just prior to a new release (we are
very busy at that time). To actually submit the Feature request,
fill out the form, and submit it to both the bacula-users and
the bacula-devel email lists. It will then be openly discussed.
<p>
-Once the Feature Request has beeen adequately discussed, I will
-either reject it, approve it, or possibly request some
+Once the Feature Request has beeen adequately discussed, Bacula Project
+Manager (Kern) will either reject it, approve it, or possibly request some
modifications. If you plan to implement the feature or donate
funds to have it implemented, this is important to note,
otherwise, the feature, even if approved, may wait a long time
for someone to implement it.
<p>
-Once the Feature request is approved, I'll add it to the projects
+Once the Feature request is approved, we will add it to the projects
file, which contains a list of all open Feature Requests. The projects
file is updated from time to time
<p>
The current (though possibly somewhat old) list of projects can also
-be found on the Web site by clicking on the Projects menu item.
+be found on the Web site by clicking on the Projects menu item to the
+left of this window.
<h3>Feature Request Form</h3>
Bacula Systems' goal is to offer subscriptions, training, and consulting
services for all levels of Bacula users by working with and through
qualified Bacula Systems Partners who are knowledgeable and close
- to the customer.
+ to the customer. If you are interested in support, please see the
+ Bacula Systems web site as follows:
</tr>
<tr>
<td class="content">
<tr> <td colspan="3"><hr></td>
<tr> <td colspan="3"><img src="/images/spacer.gif" width="50px" height="25px"></td> </tr>
<tr>
- <td style="font-weight: bold">
- Bacula Systems SA
- </td>
-
<td><img src="/images/spacer.gif" width="50px" height="1px"></td>
- <td>
-
<a href="mailto:infoNOSPAM@baculasystems.com">Bacula Systems SA</a><br>
- Rue Galilée 15<br>
- CH-1400 Yverdon-les-Bains, Switzerland<br>
- +41 24 420 7890<br>
- <br>
-
<a href="http://www.baculasystems.com">http://www.baculasystems.com</a>
- </td>
+ <td style="font-weight: bold">
+ Bacula Systems SA
+ </td>
+ <td><img src="/images/spacer.gif" width="50px" height="1px"></td>
+ <td>
+ <a href="mailto:infoNOSPAM@baculasystems.com">Bacula Systems SA</a><br>
+ Rue Galilée 15<br>
+ CH-1400 Yverdon-les-Bains, Switzerland<br>
+ +41 24 420 7890<br>
+ <br>
+ <a href="http://www.baculasystems.com">http://www.baculasystems.com</a>
+ </td>
</tr>
</table>
</td>
<tr> <td colspan="3"><img src="/images/spacer.gif" width="50px" height="25px"></td> </tr>
<tr> <td colspan="3"><hr></td>
<tr> <td colspan="3"><img src="/images/spacer.gif" width="50px" height="25px"></td> </tr>
+
+<tr>
+ <td class="contentTopic">
+ Independent Contractors
+ </td>
+</tr>
+
<td class="content">
The following people are independent contractors. Each has worked
with Bacula, and we are pleased to list their names here as a service, but
</td>
<td><img src="/images/spacer.gif" width="50px" height="1px"></td>
<td>
- <a href="mailto:infoNSPAM@dass-it.de">dass IT GmbH</a><br>
+ <a href="mailto:infoNSPAM@dass-it.de">dass IT GmbH</a> -- a Bacula Systems Partner<br>
Händelstraße 25-29<br>
50674 Köln<br>
Germany<br>
</td>
<td><img src="/images/spacer.gif" width="50px" height="1px"></td>
<td>
- <a href="mailto:infoNOSPAM@its-lehmann.de">Arno Lehmann</a><br>
+ <a href="mailto:infoNOSPAM@its-lehmann.de">Arno Lehmann</a> -- a Bacula Systems Partner<br>
Sandstr. 6<br>
49080 Osnabrück</br>
Germany<br>
<tr>
<td class="content">
- If you need professional support, please see the professional support
- page of this site at: <a href="http://www.bacula.org/en/?page=professional">
- http://www.bacula.org/en/?page=professional</a>.<br>
- <p>Please keep in mind that we are not getting paid for this.
+ <h3>Professional Support</h3>
+ If you need professional support, please see the
+ <a href="http://www.bacula.org/en/?page=professional">
+ professional support</a> page of this website.<br>
+
+ <h3>Community Support</h3>
+ Please keep in mind that no one is getting paid for this.
Nevertheless, our desire is to see as many people using
- <b>Bacula</b> as possible. So we are very willing to
- provide a reasonable level of email support.
+ <b>Bacula</b> as possible. A number of very knowlegable volunteers are
+ willing to provide a reasonable level of email support.
- <p>Before asking for help, it could be useful to check against the
+ <p>Before asking for help, please read the <b>Information Needed</b>
+ listed below, and it could be useful to check against the
email archive as often solution to your problem has been discussed
or a patch has been released. Please see:
<a href="http://news.gmane.org/search.php?match=bacula">
http://news.gmane.org/search.php?match=bacula</a>.
- Also, if you are using Bacula in production, we highly recommend
+ <p>Also, if you are using Bacula in production, we highly recommend
subscribing to the bugs database at: <a href="http://bugs.bacula.org">
http://bugs.bacula.org</a> to keep informed of problems and
- patches. However, please do not submit support requests to the
- bugs database.
+ patches. You might also want to look for professional support at:
+ <a href="http://www.bacula.org/en/?page=professional">
+ http://www.bacula.org/en/?page=professional</a>.<br>
+
+
+ <p>Please do not submit support requests to the bugs database.
+ For more information on bugs, please see the <a
+ href=http://www.bacula.org/en/?page=bugs>Bugs page</a> on this
+ web site.
- <p>For support, send an email to
+ <p>For community support, send an email to
<b>bacula-users at lists.sourceforge.net</b>, and if you are
specific enough, some kind Bacula user will help you. Please
note that if you don't at least specify what version of Bacula
projects / bacula / docs / commitdiff