From: Kern Sibbald Date: Sat, 5 Aug 2006 13:38:12 +0000 (+0000) Subject: Updates X-Git-Tag: Release-2.0.0~664 X-Git-Url: https://git.sur5r.net/?a=commitdiff_plain;h=a19fd4c964ffd54da445da8d31103cf3bcb78150;p=bacula%2Fdocs Updates --- diff --git a/docs/home-page/pages/makedonation.php b/docs/home-page/pages/makedonation.php index cd315f35..c488bbb2 100644 --- a/docs/home-page/pages/makedonation.php +++ b/docs/home-page/pages/makedonation.php @@ -24,16 +24,18 @@ cost. For example, since beginning work on the Bacula project in - January 2000 until now (October 2005), I (Kern) have spent + January 2000 until now (August 2006), I (Kern) have spent approximately $8000 per year for computers, tape drives, communications expenses, electricity, software licenses, and other expenses. I am not complaining and am pleased to have been able to afford these expenditures. In addition, have no - desire to have them reimbursed. + desire to have my past expenses reimbursed. Bacula is now a fairly mature product, and to ensure its long term survival, I believe it is time that Bacula begins to - stand on its own, both financially and for the development. + stand on its own, both financially and for the development, + which is why we began accepting donations or project support + in November 2005.

There are ways you can contribute to the Bacula project, some of which are: ideas, user support, @@ -46,8 +48,8 @@ It is now possible for you to contribute financial aid the Bacula project. All funds collected will be used to help further the Bacula project by covering out of pocket expenses - incurred by the project (no salaries). Examples are, - hardware, software licenses (yes Micro$oft), and possibly a + incurred by the project (no salaries). Examples are, administrative + fees, hardware, software licenses (yes Micro$oft), and possibly a portion of travel/conference expenses.

@@ -56,11 +58,15 @@

If you are a government or for-profit corporation and cannot make "donations", please consider paying a (non-obligatory) - binary license fee for any Bacula built binaries that you download. + binary license fee for any Bacula built binaries that you download. By making these pre-built, pre-tested binaries available, we are providing users who download them with an extra service, which merits careful consideration for making a contribution or paying a "license fee". +

+ If you are a corporation and cannot make donations and don't want + to pay a binary license fee, you can request an invoice for + Bacula Project development. Please see below for how to do this.

To make a contribution, please click on the donate button at @@ -76,6 +82,17 @@ name to appear on the invoice as well as the mailing address, the amount you want to contribute, and the project you are supporting (or simply Bacula development). + +

+ The Bacula web site has a "Donations Received" page where + you can have your company name, your name, and the amount (or any + combination of those) listed. You must explicitly request to be listed. + Do so by sending an email to: kern at sibbald dot com after you have + made the payment. + +

Although there is one link to our ISP, who we thank for providing the + hosting service, we do not provide any links to other sites other than + on the Professional page.

diff --git a/docs/home-page/pages/support.php b/docs/home-page/pages/support.php index 00b0d67c..af9108b9 100644 --- a/docs/home-page/pages/support.php +++ b/docs/home-page/pages/support.php @@ -44,6 +44,19 @@ the list. If you really have something confidential, please clearly indicate it.

+

If you send a bug report or minor enhancement request because of a + problem to the bacula-devel list, and you do not provide the information + requested below, particularly the Bacula version, it is very + frustrating for us, because it is quite often the case that your problem is + version dependent, and likely already fixed. In such case, we will note + the problem, but you will be unlikely to get a response, especially if we + are busy, because it forces us to first ask you what version you are using + (or other information), then deal with your response, thus doubling the + time for us. If we do ask you for information, please include all + the previous correspondence in each email, otherwise you force us to search + the archives to find what you previously wrote. In short, if you want a + response, please see "Information Needed" below. +

If you are looking for live-support you might check out our irc-channel in the Freenode net, called #bacula. @@ -57,6 +70,9 @@ fields of the bug reporting system:

  • A clear and concise description of the problem
  • If you say "it crashes", "it doesn't work" or something similar, you should include some output from Bacula that shows this.
    • +
  • If we respond to your email, and you answer, possibly supplying more + information, please be sure to include the full text of previous + emails so that we have all the information in one place.
    • If you are having tape problems, please include: