From 50707a846e790ffa6355ae16547f174498c0df73 Mon Sep 17 00:00:00 2001 From: Kern Sibbald Date: Sat, 18 Oct 2008 19:46:22 +0000 Subject: [PATCH] Update --- docs/home-page/en/pages/professional.php | 51 +++++++++++++++++++++++- docs/home-page/en/pages/support.php | 19 ++++++--- 2 files changed, 63 insertions(+), 7 deletions(-) diff --git a/docs/home-page/en/pages/professional.php b/docs/home-page/en/pages/professional.php index 990ba296..e0b4e6f3 100644 --- a/docs/home-page/en/pages/professional.php +++ b/docs/home-page/en/pages/professional.php @@ -5,7 +5,56 @@ Professional Support for Bacula + + + + In October 2008, Bacula Systems SA, + the professional support organization specifically for Bacula + was announced. You can access the official press release + + here.

+ + I (Kern) am the chairman and CTO of Bacula Systems, so I can personally + vouch for the quality of support it provides. For those who are interested + in why there is a need for Bacula Systems along side the Bacula Open Source + community, please read my + + Letter to the community.

+ + Bacula Systems' goal is to offer subscriptions, training, and consulting + services for all levels of Bacula users by working with and through + qualified Bacula Systems Partners who are knowledgeable and close + to the customer. + + + + + + + + + + + +
+ Bacula Systems SA + + Bacula Systems SA
+ Rue Galilée 15
+ CH-1400 Yverdon-les-Bains, Switzerland
+ +33 +41 24 420 7890
+
+ http://www.baculasystems.com +
+ + + + + +
+ The following people are independent contractors. Each has worked with Bacula, and we are pleased to list their names here as a service, but @@ -383,7 +432,7 @@ müller it gmbh
Hagenholzstrasse 76
8050 Zürich - Schweiz + Schweiz
Telephone +41 (0)43 536 49 75
Skype mueller.it.gmbh diff --git a/docs/home-page/en/pages/support.php b/docs/home-page/en/pages/support.php index 64b1c407..bf8f1092 100644 --- a/docs/home-page/en/pages/support.php +++ b/docs/home-page/en/pages/support.php @@ -6,7 +6,11 @@ - Please keep in mind that we are not getting paid for this. + If you need professional support, please see the professional support + page of this site at: + http://www.bacula.org/en/?page=professional.
+ +

Please keep in mind that we are not getting paid for this. Nevertheless, our desire is to see as many people using Bacula as possible. So we are very willing to provide a reasonable level of email support. @@ -20,7 +24,8 @@ Also, if you are using Bacula in production, we highly recommend subscribing to the bugs database at: http://bugs.bacula.org to keep informed of problems and - patches. + patches. However, please do not submit support requests to the + bugs database.

For support, send an email to bacula-users at lists.sourceforge.net, and if you are @@ -52,16 +57,18 @@ the list. If you really have something confidential, please clearly indicate it.

-

If you send a bug report or minor enhancement request because of a - problem to the bacula-devel list, and you do not provide the information +

Please do not send general support requests to the bacula-devel list. + You may send a preliminary bug question, a development question, + or minor enhancement request to the bacula-devel list. If + you do not provide the information requested below, particularly the Bacula version, it is very frustrating for us, because it is quite often the case that your problem is - version dependent, and likely already fixed. In such case, we will note + version dependent, and possibly already fixed. In such case, we will note the problem, but you will be unlikely to get a response, especially if we are busy, because it forces us to first ask you what version you are using (or other information), then deal with your response, thus doubling the time for us. If we do ask you for information, please include all - the previous correspondence in each email, otherwise you force us to search + the previous correspondence in each email, to avoid us having to search the archives to find what you previously wrote. In short, if you want a response, please see "Information Needed" below. -- 2.39.5