- <p>I (Kern) get a number of "off-list" emails sent
- directly to me. Unfortunately, I am no longer able to provide
- direct user support. However, I do read all the email sent and
- occasionally provide a tip or two. If you do send email to me,
- please always copy the appropriate list, if you
- do not copy the list, I may not answer you, or I will answer by copying
- the list. If you <em>really</em> have something confidential,
- please clearly indicate it.</p>
-
- <p>Please do not send general support requests to the bacula-devel list.
- You may send a preliminary bug question, a development question,
- or minor enhancement request to the bacula-devel list. If
- you do not provide the information
- requested below, particularly the Bacula version, it is <b>very</b>
- frustrating for us, because it is quite often the case that your problem is
- version dependent, and possibly already fixed. In such case, we will note
- the problem, but you will be unlikely to get a response, especially if we
- are busy, because it forces us to first ask you what version you are using
- (or other information), then deal with your response, thus doubling the
- time for us. If we do ask you for information, please include <b>all</b>
- the previous correspondence in each email, to avoid us having to search
- the archives to find what you previously wrote. In short, if you want a
- response, please see "Information Needed" below.
-
- <p>If you are looking for live-support you might check out our irc-channel
- in the <a href="http://www.freenode.net">Freenode</a> net, called #bacula.
-
-<h3>Information Needed</h3>
-For us to respond to a bug report, we normally need the following
-as the minimum information, which you can enter into the appropriate
-fields of the bug reporting system: