Update web links for new Bacula Version

[bacula/docs] / docs / home-page / en / pages / support.php

diff --git a/docs/home-page/en/pages/support.php b/docs/home-page/en/pages/support.php
index 64b1c40711bf5ec9f93a06e4509cdbf13db8643a..aac5dda9c5e83e64d53408bbc01f334268c9700c 100644 (file)
--- a/docs/home-page/en/pages/support.php
+++ b/docs/home-page/en/pages/support.php
@@ -6,23 +6,39 @@
 <tr>
    <td class="content">
 
-   Please keep in mind that we are not getting paid for this.
+
+   <h3>Professional Support</h3>
+   If you need professional support, please see the 
+   <a href="http://www.bacula.org/en/?page=professional">
+   professional support</a> page of this website.<br>
+
+   <h3>Community Support</h3>
+   Please keep in mind that no one is getting paid for this.
    Nevertheless, our desire is to see as many people using
-   <b>Bacula</b> as possible. So we are very willing to
-   provide a reasonable level of email support.
+   <b>Bacula</b> as possible. A number of very knowledgeable volunteers are 
+   willing to provide a reasonable level of email support.
 
-   <p>Before asking for help, it could be useful to check against the
+   <p>Before asking for help, please read the <b>Information Needed</b>
+   listed below, and it could be useful to check against the
    email archive as often solution to your problem has been discussed
    or a patch has been released. Please see:
    <a href="http://news.gmane.org/search.php?match=bacula">
    http://news.gmane.org/search.php?match=bacula</a>.
 
-   Also, if you are using Bacula in production, we highly recommend
+   <p>Also, if you are using Bacula in production, we highly recommend
    subscribing to the bugs database at: <a href="http://bugs.bacula.org">
    http://bugs.bacula.org</a> to keep informed of problems and 
-   patches.
+   patches. You might also want to look for professional support at: 
+   <a href="http://www.bacula.org/en/?page=professional">
+      http://www.bacula.org/en/?page=professional</a>.<br>
+
+
+   <p>Please do not submit support requests to the bugs database.
+   For more information on bugs, please see the <a 
+   href=http://www.bacula.org/en/?page=bugs>Bugs page</a> on this
+   web site.
 
-   <p>For support, send an email to
+   <p>For community support, send an email to
    <b>bacula-users at lists.sourceforge.net</b>, and if you are
    specific enough, some kind Bacula user will help you. Please
    note that if you don't at least specify what version of Bacula
@@ -52,16 +68,18 @@
    the list. If you <em>really</em> have something confidential,
    please clearly indicate it.</p>
 
-   <p>If you send a bug report or minor enhancement request because of a
-   problem to the bacula-devel list, and you do not provide the information
+   <p>Please do not send general support requests to the bacula-devel list.
+   You may send a preliminary bug question, a development question,  
+   or minor enhancement request to the bacula-devel list.  If 
+   you do not provide the information
    requested below, particularly the Bacula version, it is <b>very</b>
    frustrating for us, because it is quite often the case that your problem is
-   version dependent, and likely already fixed.  In such case, we will note
+   version dependent, and possibly already fixed.  In such case, we will note
    the problem, but you will be unlikely to get a response, especially if we
    are busy, because it forces us to first ask you what version you are using
    (or other information), then deal with your response, thus doubling the
    time for us.  If we do ask you for information, please include <b>all</b>
-   the previous correspondence in each email, otherwise you force us to search
+   the previous correspondence in each email, to avoid us having to search
    the archives to find what you previously wrote.  In short, if you want a
    response, please see &quot;Information Needed&quot; below.