the list. If you <em>really</em> have something confidential,
please clearly indicate it.</p>
+ <p>If you send a bug report or minor enhancement request because of a
+ problem to the bacula-devel list, and you do not provide the information
+ requested below, particularly the Bacula version, it is <b>very</b>
+ frustrating for us, because it is quite often the case that your problem is
+ version dependent, and likely already fixed. In such case, we will note
+ the problem, but you will be unlikely to get a response, especially if we
+ are busy, because it forces us to first ask you what version you are using
+ (or other information), then deal with your response, thus doubling the
+ time for us. If we do ask you for information, please include <b>all</b>
+ the previous correspondence in each email, otherwise you force us to search
+ the archives to find what you previously wrote. In short, if you want a
+ response, please see "Information Needed" below.
+
<p>If you are looking for live-support you might check out our irc-channel
in the <a href="http://www.freenode.net">Freenode</a> net, called #bacula.
<li>A <a href="http://www.chiark.greenend.org.uk/~sgtatham/bugs.html">clear and concise</a> description of the problem</li>
<li>If you say "it crashes", "it doesn't work" or something
similar, you should include some output from Bacula that shows this.</li>
+<li>If we respond to your email, and you answer, possibly supplying more
+ information, please be sure to include the <b>full</b> text of previous
+ emails so that we have all the information in one place.</li>
</ul>
If you are having tape problems, please include:
<ul>
projects / bacula / docs / blobdiff