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-<table>
-<tr>
- <td class="contentTopic"> Support for Bacula </td>
-</tr>
-<tr>
- <td class="content">
-
-
- <h3>Professional Support</h3>
- If you need professional support, please see the
- <a href="http://www.bacula.org/en/?page=professional">
- professional support</a> page of this website.<br>
-
- <h3>Community Support</h3>
- Please keep in mind that no one is getting paid for this.
- Nevertheless, our desire is to see as many people using
- <b>Bacula</b> as possible. A number of very knowledgeable volunteers are
- willing to provide a reasonable level of email support.
-
- <p>Before asking for help, please read the <b>Information Needed</b>
- listed below, and it could be useful to check against the
- email archive as often solution to your problem has been discussed
- or a patch has been released. Please see:
- <a href="http://news.gmane.org/search.php?match=bacula">
- http://news.gmane.org/search.php?match=bacula</a>.
-
- <p>Also, if you are using Bacula in production, we highly recommend
- subscribing to the bugs database at: <a href="http://bugs.bacula.org">
- http://bugs.bacula.org</a> to keep informed of problems and
- patches. You might also want to look for professional support at:
- <a href="http://www.bacula.org/en/?page=professional">
- http://www.bacula.org/en/?page=professional</a>.<br>
-
-
- <p>Please do not submit support requests to the bugs database.
- For more information on bugs, please see the <a
- href=http://www.bacula.org/en/?page=bugs>Bugs page</a> on this
- web site.
-
- <p>For community support, send an email to
- <b>bacula-users at lists.sourceforge.net</b>, and if you are
- specific enough, some kind Bacula user will help you. Please
- note that if you don't at least specify what version of Bacula
- and what platform you are using, it will not be easy to get a
- valid answer. The email address noted above
- was modified to prevent easy use by spammers.
- To use it, you must replace the <b>at</b> with an @ symbol. Due
- to the increasing volumes of spam on the list, you must
- be subscribed to it to be able to send and email to it. The
- link to your left entitled <b>Email Lists</b> provides links
- to where you can subscribe to each of the Bacula email lists.
-
- The users constantly monitor this list and will generally provide
- support. Please see <b>Information Needed</b> below for what to
- include in your support request. If you don't supply the necessary
- information, it will take longer to respond to your request, and
- users may be afraid to try to respond,
- if your request is too complicated or not well formulated.
-
-
- <p>I (Kern) get a number of "off-list" emails sent
- directly to me. Unfortunately, I am no longer able to provide
- direct user support. However, I do read all the email sent and
- occasionally provide a tip or two. If you do send email to me,
- please always copy the appropriate list, if you
- do not copy the list, I may not answer you, or I will answer by copying
- the list. If you <em>really</em> have something confidential,
- please clearly indicate it.</p>
-
- <p>Please do not send general support requests to the bacula-devel list.
- You may send a preliminary bug question, a development question,
- or minor enhancement request to the bacula-devel list. If
- you do not provide the information
- requested below, particularly the Bacula version, it is <b>very</b>
- frustrating for us, because it is quite often the case that your problem is
- version dependent, and possibly already fixed. In such case, we will note
- the problem, but you will be unlikely to get a response, especially if we
- are busy, because it forces us to first ask you what version you are using
- (or other information), then deal with your response, thus doubling the
- time for us. If we do ask you for information, please include <b>all</b>
- the previous correspondence in each email, to avoid us having to search
- the archives to find what you previously wrote. In short, if you want a
- response, please see "Information Needed" below.
-
- <p>If you are looking for live-support you might check out our irc-channel
- in the <a href="http://www.freenode.net">Freenode</a> net, called #bacula.
-
-<h3>Information Needed</h3>
-For us to respond to a bug report, we normally need the following
-as the minimum information, which you can enter into the appropriate
-fields of the bug reporting system:
-<ul>
-<li>Your operating system</li>
-<li>The version of Bacula you are using</li>
-<li>A <a href="http://www.chiark.greenend.org.uk/~sgtatham/bugs.html">clear and concise</a> description of the problem</li>
-<li>If you say "it crashes", "it doesn't work" or something
- similar, you should include some output from Bacula that shows this.</li>
-<li>If we respond to your email, and you answer, possibly supplying more
- information, please be sure to include the <b>full</b> text of previous
- emails so that we have all the information in one place.</li>
-</ul>
-If you are having tape problems, please include:
-<ul>
- <li>The kind of tape drive you have </li>
- <li>Have you run the <b>btape</b> "test" command?</li>
-</ul>
-
-If you are having database problems, please include:
-<ul>
- <li>The database you are using: MySQL, PostgreSQL, SQLite, SQLite3 </li>
- <li>The version of the database you are using</li>
-</ul>
-
-The first two of these items can be fulfilled by sending
-us a copy of your <b>config.out</b> file, which is in the
-main <b>Bacula</b> source directory after you have done
-your <b>./configure</b>.
-<p>In addition, we will sometimes need a copy of your Bacula
-configuration files (especially bacula-dir.conf). If you
-think it is a configuration problem, please don't hesitate
-to send them if necessary.</td>
-</tr>
-<tr>
- <td style="font-size: 14px; padding: 0px 20px 0px 20px">
- Please read that little Bug-Report-<a href="http://www.chiark.greenend.org.uk/~sgtatham/bugs.html">HowTo</a> as well.
- </td>
-</tr>
-
-</table>
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